Privacy Policy & Messaging Terms
Effective Date: March 15, 2026
Company: Saco Valley Well and Water LLC
At Saco Valley Well and Water, we recognize that your privacy is as vital as the water running through your home. This policy describes how we collect, use, and protect your information when you engage our services.
1. Information Collection
We collect only the information necessary to provide high-quality water system services. This includes:
Personal Identifiers: Name, service address, billing address, phone number, and email.
Property Data: Well depth, pump model, water test results, and system history.
Billing Information: Credit card or bank details (processed through secure, encrypted third-party payment gateways).
Digital Data: Basic website cookies and IP addresses used to improve our online experience.
Privacy Policy:
For questions about our messaging program or your privacy, contact us at sacowater@gmail.com/603-200-6409/ /phone/contact form.
2. Use of Information
Your information is utilized to ensure the safety and efficiency of your water supply, specifically for:
Service Delivery: Coordinating site visits and performing pump installations or repairs.
Communications: Sending service reminders, emergency water quality alerts, and project updates.
Administrative Tasks: Invoicing, processing payments, and maintaining warranty records.
3. Information Sharing & Mobile Privacy
We do not sell, trade, or lease your personal data to third parties.
General Sharing: We only share information with operational partners (like licensed electricians) or for regulatory compliance and safety.
Non-Sharing for Marketing: Customer data is not shared with third parties for promotional or marketing purposes.
Mobile Opt-in Security: Mobile opt-in and consent data are never shared with anyone for any purpose. This excludes mobile opt-in data from any other information-sharing practices mentioned in this policy.
4. Messaging Terms and Conditions
By providing your phone number, you agree to our messaging program:
Program Description: Messaging consists of general conversational texts to answer questions and provide customer support. You may receive alerts, reminders, and service notifications via SMS. You will receive messages related to service updates, appointment reminders, and account notifications.
Opt-Out: You can cancel the SMS service at any time. Text STOP to the number from which you received messages. We will send a confirmation text that you have been unsubscribed.
Help & Contact: For help, reply HELP to the number from which you received messages.
For questions or to contact us regarding messaging, email sacowater@gmail.com or call (603) 200-4906.
Rates & Frequency: Message and data rates may apply. Message frequency varies based on your specific communication needs.
Liability: Carriers are not liable for delayed or undelivered messages.
Terms & Conditions:
You will receive messages related to service updates, appointment reminders, and account notifications.
5. Data Security and Retention
Security: Digital records are stored on secure servers with restricted access.
Retention: We retain service records (pump specs and well locations) for the life of the equipment to provide accurate future maintenance and warranty support.
6. Your Rights
You may request to access, correct, or delete your personal data (subject to local legal or tax retention requirements). You may also opt-out of non-essential communications, such as seasonal maintenance tips, at any time.
7. Updates to This Policy
Saco Valley Well and Water may update this policy periodically to reflect changes in local regulations or business practices.
Contact Us
For questions regarding your data or this policy, please contact us:
Saco Valley Well and WaterPhone: 603-200-4906
Email:sacowater@gmail.com
For questions or to contact us regarding messaging, reply STOP to opt out or contact us at 603-200-4906 or sacowater@gmail.com.